If you haven’t read the report yet, I am quoting here findings that I found very insightful while reading the report:
We are still at the beginning of the journey
- “Only 4% of organization responded being very close to an organization where:
- the workforce is engaged, leadership is open and participatory, and the work culture is based on trust and purpose;
- digital transformation has both streamlined and enriched work practices;
- employees and customers collaborate and innovate;
- and the organization operates in an entrepreneurial mode – encouraging initiatives and accountability throughout.”
- “Much works need to be done to make visions actionable, digital transformations are slow and are not sufficiently bought-in and appropriated by operational and front line teams.”
- “The customer-facing workforce often find it difficult to get the information they need to do their jobs.”
- “Lean processes such as agile budgets and fail-fast development are not yet common.”
- “Most organizations says their online processes are complicated with only 11% describing them as simple.”
- “Implementation of mobile apps has been practically standstill for 18 months.”
… but digital is making progress
- “Three years ago, 23% of organizations said learning in the flow of work was easy. Today the research shows the figure has reached 56%.”
- “Decision-making on digital strategy and implementation involves different levels of management and different functions in the organization, a sign that digital transformation is spreading and no longer the semi-exclusive domain of IT.”
… and evidence of its positive impact on organizations starts to appear
- “Trust across the organization increases with greater digital maturity.”
However digital could have an even stronger impact if organizations were to act on some old but persistent realities
- Technology is a top investment priority, education and change are low on the list.
As a matter of fact the report includes a very useful last chapter where Jane provides high level advice on what to do to move away from some of these obstacles.
For example, if you face a situation where senior leaders do not understand or are not sufficiently involved, where there is a lack of involvement from people in different units or at levels across the organization and a strategy that is disconnected from reality on the ground with competing initiatives and priorities, think about:
- Working with decision-makers across the organization at different levels;
- Formulating your vision in clear, compelling terms that everyone can relate to and feel ‘this concerns me’;
- Consulting with workers at the edges of your organization, especially those who work directly with customers.
And much more, but for this, I let you discover the report.
(*): It is very interesting to note that since last year, Jane is no longer calling her report the ‘Digital Workplace Trends’ report but ‘The Organization in the Digital Age’. This new labeling allows to move the thinking away from a purely technology / tools angle and to focus on internal digital transformations that enables a fully efficient digital workplaces that supports staff in their work through a brilliant user experience journey.